RETURNS & EXCHANGES
At B you leotards, we want to make sure you LOVE your new purchase! If you're not in love with your new online purchase- that's okay! We offer a money back 14 day guarantee. If 14 days have gone by since your day of purchase, unfortunately we can’t offer you a refund or exchange. We do not offer refunds if you purchase a sale item - we can however offer you an exchange.
To be eligible for a return your item must be unwashed, unworn, tags attached and in the same condition that you received it. It must also be in the original packaging. Please take care when trying on your items to avoid makeup or other marks and underwear must be worn when trying on leotards.
To complete your return, we require a receipt or proof of purchase. To lodge your return, please email office@Byouleotards.com before posting to PO Box 5823, Q Supercentre 4218, Queensland Australia. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return has been accepted or rejected.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We take all care to ensure that our items are thoroughly inspected before being sent out to you. We are happy to issue you with a refund in the case of a manufacturing fault. If you've received an item that is faulty, please contact us immediately. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This amount should appear on your card within 7 business days.
In all cases, we recommend getting a tracking number from Australia Post for your return. B you leotards takes no responsibility for parcels lost in transit while being returned to us. We do not recommend marking parcels "return to sender" as a form of returning goods to us.