RETURNS & EXCHANGES
At B you leotards, we want to make sure you LOVE your new purchase! If you're not in love with your new online purchase- that's okay, we offer a 14 day money back guarantee from the day your parcel arrives. If 14 days have gone by since your parcel arrival, unfortunately we can’t offer you a refund or exchange. We do not offer refunds if you purchase a sale item - we can however offer you an exchange.
To be eligible for a return your item must be unwashed, unworn, tags attached and in the same condition that you received it. It must also be in the original packaging. Please take care when trying on your items to avoid makeup or other marks and underwear must be worn when trying on leotards.
To complete your return, we require a receipt or proof of purchase. To lodge your return, please email office@Byouleotards.com before posting to PO Box 5823, Q Supercentre 4218, Queensland Australia. Please let us know if you would like a US address to return it to. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return has been accepted or rejected. If your return is is accepted, we will offer you a refund or a code to exchange the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will also be responsible for shipping costs for your replacement item.
We take all care to ensure that our items are thoroughly inspected before being sent out to you. We are happy to issue you with a refund in the case of a manufacturing fault. If you've received an item that is faulty, please contact us immediately. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This amount should appear on your card within 7 business days.
In all cases, we recommend getting a tracking number for your return. B you takes no responsibility for parcels lost in transit while being returned to us. We do not recommend marking parcels "return to sender" as a form of returning goods to us.