Lemon Headband

How should I wash my leotard?

Cold wash only using mild liquid detergent. Do not use washing powder and do not pour washing liquid directly onto the fabric.

Machine wash OR hand wash  with leotard inside out. Do not mix with dark colours or items that may run.

Consider using a washing bag if mixing with items to prevent snagging.

Do not bleach or tumble dry.

Hang on a coat hanger to dry with the pattern facing out and avoid direct sun.

Over time and with multiple use, leotards will fade but following the above steps will prolong the life of your leotards.

All orders are packed and shipped within three business days.

Australian Customers

Orders are shipped Australia wide via Australia Post in a postage bag.  Express post may be selected at checkout for an extra fee.  

USA Customers

Customers from the USA have two shipping options. DHL Express is the more expensive but faster option and will take 7 Business days from the time of shipping.

USA shipping is the cheapest option whereby we send your orders in bulk to the USA via DHL and then your order is shipped from there via priority mail. You may not receive your tracking number until 3 weeks after your order however once you do, your parcel will arrive within a few days.

This option may take up to 4 weeks for your to receive your parcel however on occasions it will arrive within 2 weeks.

Other International Customers

International orders are shipped via DHL Express. PLEASE NOTE: If you are purchasing internationally, there may be tax, duty or custom charges involved. B you leotards are not responsible for the cost of charges or taxes that may be associated with your purchase. Please contact the customs office in your country for possible charges in receiving your purchase. 

Delivery
The postage and handling of deliveries once dispatched, is not our responsibility, but rather the responsibility of the postage/courier company used. We provide quality trackable delivery services, however, sometimes items do go missing or get damaged. We will look into lost or damaged deliveries, however, we will not compensate for these lost or damaged deliveries as fault ultimately lies with the postage/courier company used. Compensation claims can be lodged with the courier or postal service directly.

Out of Stock
In the rare occurrence that your item is out of stock we will notify you as soon as possible. If we are unable to deliver the goods in a reasonable time frame we will refund you immediately.

RETURNS & EXCHANGES
At B you leotards, we want to make sure you LOVE your new purchase! If you're not in love with your new online purchase- that's okay we offer a 14 day money back guarantee from the day your parcel arrives. If 14 days have gone by since your parcel arrival, unfortunately we can’t offer you a refund or exchange. We do not offer refunds if you purchase a sale or clearance item, we can however offer you an exchange.

To be eligible for a return your item must be unwashed, unworn, tags attached and in the same condition that you received it. It must also be in the original packaging. Please take care when trying on your items to avoid makeup or other marks and underwear must be worn when trying on leotards.

To complete your return, we require a receipt or proof of purchase. To lodge your return, please email  office@Byouleotards.com before posting to PO Box 5823, Q Supercentre 4218, Queensland Australia. Please let us know if you would like a US address to return it to, to save on shipping costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return has been accepted or rejected. If your return is is accepted, we will offer you a refund or a code to exchange the item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will also be responsible for shipping costs for your replacement item. 

FAULTY ITEMS
We take all care to ensure that our items are thoroughly inspected before being sent out to you. We are happy to issue you with a refund in the case of a manufacturing fault. If you've received an item that is faulty, please contact us immediately.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This amount should appear on your card within 7 business days. 

In all cases, we recommend getting a tracking number for your return. B you  takes no responsibility for parcels lost in transit while being returned to us. We do not recommend marking parcels "return to sender" as a form of returning goods to us.